Glossary

Linux Web Hosting Plans

Plans
We have three Linux web hosting plans to meet your needs. Feel free to contact us if you need something else and we can create a custom plan for you.
Disk Space
Disk space refers to the amount of space available for you to use in your account. The more disk space you have, the more web pages, documents, email messages, and other files your account will be able to store on our server.
Bandwidth
Amount of bandwidth available per month. Bandwidth is everything that needs to be transfered from the server to a visitor's computer each time a page is loaded. For example, images, web pages, music, videos, PDFs, or style sheets consitute bandwidth because they need to be sent to the user each time they are requested. If your website exceeds the amount of bandwidth transfer in a month your website will be unavailable. 1 GB of bandwidth is equal to over 100,000 hits. The average account with us uses less than 1 GB of bandwidth in a month. Your bandwidth amount used will reset back to zero on the first of every month.
Monthly Price
The price indicated is per month. We also offer quarterly, semi-annually, and yearly payments. Simply select your choice during the order process. GST will be added to orders in Canada.
Order Now
All hosting plans can be ordered in the following two ways:

PayPal - Order your plan immediately via PayPal, our fast and secure payment processor. PayPal (an eBay company) handles all your payment information which results in greater security for you since merchants themselves (like us) do not have access to it.

As you checkout, you will create a subscription and automatically be charged monthly (or whichever term you select) unless you cancel with us. You do not need to be a pre-existing PayPal member to use PayPal; simply choose to pay securely with your credit card. If you do already have an account, using it makes payment extremely fast since all your information is already stored within your account.

Mail-in-Payment - For those without a credit card, you can choose to mail-in your payment via cheque. Please be aware that your account will not be set up until payment is received.

Note: When your account is successfully set up, we will notify you and provide your account details in an email. GST will be added to orders in Canada.

Plan Details

Setup Fee
All accounts have FREE setup, and are usually created within 2 hours.
Free Site Transfer
If you're currently being hosted by another company, we'll gladly try* and transfer your files to your hosting account with us. We'll even update your domain name servers to point to us if you'd like. Your username and password for your existing hosting account and/or your domain name will be required so that we can get access to your files and/or domain name server configuration.

*Please Note: We will make a conscious effort to make the transfer for you however there are times when we are unable due to security protection or lack of passwords.
99.9% Uptime Guarantee
We guarantee that your site will be up 99.9% of the time we host it. This guarantee includes both network and server failures. If your site isn't up 99.9% in any one month we will issue a full refund for the month.
30 Day Money-Back Guarantee
Your new account comes with a full money-back guarantee for 30 days. That is, if you aren't satisfied within the first 30 days, we will refund your money for the account, no questions asked.
No Contracts or Hidden Fees
As a client, you do not have to sign any long-term agreement like is common with other hosting companies and cell phone providers. You can choose to pay for as short (monthly) or as long (yearly) a term as you want. Furthermore, there are no other hidden fees that you will have to pay at any time. The price listed during the order process or on your invoice is the price you pay. You will never be charged any other fees.
Advanced Client Area
Available to all Kirsir clients, our advanced Client Area provides a convenient location to view current invoices, upgrade/downgrade your account, edit your profile, change your password, submit support tickets, view helpful articles in the Knowledgebase, see the status of the network, read announcements, and much more.
Friendly Professional Support
All accounts come with professional support. If, at any time you need help or have questions, feel free to browse the extensive Knowledgebase in the Client Area or submit a support ticket which provides the ability to track the history of the conversation so that no repetition is necessary. Our friendly team is always happy to assist.

Control Panel Features

cPanel Control Panel
cPanel will be your hosting control panel. cPanel allows you to monitor the amount of disk space and bandwidth used, create email addresses, change your password, install scripts, create sub/add-on/parked domains, password-protect directories, manage MySQL databases, download free website templates, see detailed graphical web/FTP stats, and much more! Visit our cPanel control panel page for more information.
Free Website Templates
Download a wide assortment of professional HTML and Flash website templates for personal or business use. All files are provided within the download and you can customize any aspect you wish, from colours and text, to images and logos. Templates are categorized by industry.
Fantastico Preinstalled Programs
Fantastico will allow you to install over 50 programs instantly. To use Fantastico, simply log in to your control panel, click Fantastico, and then click one of the 50+ scripts to be installed such as website builders, site management, blogs, CMS, customer support, Wiki, forums, image galleries, mailing lists, e-commerce shopping carts, FAQ, billing systems, form generators, polls/surveys, and more. Visit our Fantastico Preinstalled Programs page for more information.
CGI Center
The CGI Center provides numerous pre-installed CGI scripts and code snippets ready to go. Scripts include random HTML, simple or advanced guestbook, counter, clock, countdown, form email, search engine, rotating banner ads, and more!
Scripts Library
A convenient location to install pre-installed scripts (non-Fantastico scripts). These include YaBB, a secure, feature-rich Perl based forum, phpMyChat, a PHP/MySQL based Chat room, and AgoraCart, a Perl based online shopping system.
Image Manager
Create instant thumbnail images for an entire folder, scale images and change their size, or automatically convert images to another format (jpg, gif, bmp, etc.). The Image Manager offers quick image options for showcasing your products or portfolio images.
Change Language
You can change your preferred language in your cPanel. Supported languages include English (default), French, Russian, German, Italian, Spanish, Chinese, Japanese, Swedish, Finnish, Hindi, Arabic, Polish, Dutch, and more.
Support Requests
You can submit a support request right from your cPanel main page. Simply type in your subject and the body of your message and we'll get back to you as soon as we evaluate the problem.

Please note that you can also submit support tickets from the Client Area.
Video Tutorials
View helpful video tutorials that allow you to easily learn how to accomplish tasks in cPanel such as setting up databases, creating email accounts, or adding domains.

Supported Features

PHP 5
PHP is a powerful server side HTML embedded scripting language. All accounts come with support for 5.2.0.
Perl
Perl is a language that runs with CGI. We use version 5.8.7
MySQL Databases
MySQL is the world's most popular open source database. Many database-driven programs require MySQL to run. We use version 5.0.45. Additionally, phpMyAdmin is available for easy management of your MySQL databases.
phpMyAdmin
All accounts come with phpMyAdmin pre-installed. phpMyAdmin allows for easy management of your MySQL databases.
CGI
Common Gateway Interface (CGI) allows for your programs to be used with HTTP daemons. Most websites use multiple cgi scripts. You will get a cgi-bin; however your cgi scripts will work both inside and outside of it.
FastCGI
FastCGI is a method that improves the speed of scripting languages such as PHP, Perl, Ruby, or Python.
SSI
SSI is an acronym for Server Side Includes which refers to Perl based HTML commands that direct a server to generate on-the-fly content for web pages.
Ruby on Rails
Ruby on Rails is an open-source web framework that's optimized for programmer happiness and sustainable productivity. It lets programmers write beautiful code by favoring convention over configuration.
Python
Python is a dynamic object-oriented programming language that can be used for many kinds of software development. It offers strong support for integration with other languages and tools, comes with extensive standard libraries, and can be learned in a few days.
Curl
Curl is a command line tool for transferring files with URL syntax.
GD
GD is an open-source code library for the dynamic creation of images by programmers. GD creates PNG, JPEG and GIF images, among other formats. GD is commonly used to generate charts, graphics, thumbnails, and most anything else, on the fly. While not restricted to use on the web, the most common applications of GD involve website development.
Streaming Video & Music
We support Windows Media, Quicktime, and Real Media player allowing you to run streaming audio and video.
FrontPage Extensions
Microsoft FrontPage is a website creation tool that can be used to both create and upload your site when FrontPage extensions are installed. If you intend to publish your site directly from the FrontPage application, you can use the extensions in your cPanel.

File Management Features

File Manager
You can upload, edit, or delete your files and folders directly from your control panel using the web-based File Manager. No other program or special connection is required.
FTP Manager
The FTP Manager allows you to create FTP accounts, set up anonymous FTP access, edit the anonymous FTP message users will see when they log in, and control FTP sessions.
FTP Accounts
FTP stands for File Transfer Protocol and enables fast transfer of files to and from your website. You can use any FTP program to transfer files. Having multiple FTP accounts will allow you to give friends and employees their own FTP account and give them as little or as much access to your website as you choose.
Anonymous FTP
Anonymous FTP allows the public to upload, download, or view files in a specified directory with no login required.
Instant Backups
All sites are backed up weekly with an offsite backup. Your control panel also gives you the option to make a backup of your entire account. A link will be created to download the backup and you can then use this backup file to restore your account if needed.

Making a backup file means that everything associated with your account will be backed up - email accounts (including passwords and messages still on the server), FTP accounts, add-on/sub/parked domains, databases, mailing lists, web pages, etc.

Domain Features

Parked Domains
Parking additional domain names in your existing account allows users to reach your website when entering the parked domain into their browsers. For example, if you own multiple domain names (e.g. '.ca', '.net', etc.) but use only one of them as your website (e.g. '.com'), the others can be parked so that when someone visits them they will arrive at your actual website domain name.
Add-on Domains
Add-on Domains enable you to host multiple domain names (websites) from one account. Add-on domain names point to sub-directories within your account but act as unique websites.
Sub-Domains
Similar to folders, a sub-domain distinguishes areas of your site by creating an easy to use domain name. A normal domain name looks like www.domain.com. A sub-domain looks like sub.domain.com. For example, forums.yoursite.com is a sub-domain name of the site www.yoursite.com.
Redirects
Redirect pages of your site to any URL you want.

Preinstalled Programs & Scripts

Ads/Banners
Install a complete ad serving solution to power all of your digital advertising and instantly add rotating banner ads to your website with OpenX.
Auctions
Build a complete independent online auction business by easily installing phpAuction on your account.
Billing Systems
Handle clients, orders, invoices, and ticket system installing the following billing systems: AccountLab Plus or phpCOIN.
Blogs
You can instantly create any of the following pre-installed blogs at the click of a mouse: b2evolution, Nucleus, or WordPress.
Calendars
Add a powerful single or multiple user calendar system or an event calendar to your website by installing WebCalendar.
Chat
Add a chat room or box to your website to allow real-time chatting. You can either add a provided snnipet of code for a chatroom or use the pre-installed PhpMyChat program.
Classifieds
Instantly create a classifieds system on your website by installing the ready-to-go Noah's Classifeds program.
Clock/Countdown
Create a real-time java clock or a countdown to a specific date for your website via the CGI Center.
Content Management Systems
You can instantly create any of the following pre-installed content management systems (CMS): Drupal, Geeklog, Joomla 1.5, Joomla, Mambo Open Source, PHP-Nuke, phpwcms, phpWebSite, Siteframe, TYPO3, Xoops, or Zikula.
Counter
The CGI Center in your cPanel allows you to add a hit counter to your website instantly.
Customer Relationship
You can instantly create one of the following pre-installed customer relationship systems: Crafty Syntax Live Help, Help Center Live, osTicket, PerlDesk, PHP Support Tickets or Support Logic Helpdesk.
FAQ
For a quick way to add frequently asked questions to your website, you can use the pre-installed FAQ/MasterFlex.
FormMail
FormMail is a website form that will email you all the info when filled out. For example, a contact or feedback form for customers are good examples where form mail would be advantageous.
Forums
You are welcome to install any forum you want with us. You will even be able to install phpBB, YaBB, or SMF instantly using your control panel.
Guestbooks
The CGI Center in your cPanel allows you to add a simple or advanced guestbook to your website. A guestbook allows your friends to sign and leave messages.
Image Galleries
Add image galleries to your website by using one of following pre-installed programs: 4images Gallery, Coppermine Photo Gallery, or Gallery.
Polls & Surveys
Want to question your visitors? Simply add one of the following pre-installed survey programs: Advanced Poll, LimeSurvey, or phpESP.
Project Management
To keep track of a current project, simply add one of the following pre-installed project management tools: dotProject or PHProjekt.
Search Engine
The CGI Center allows you to instantly add a search engine feature with search box to your website.
Shopping Carts
To add a shopping cart system to your website, simply install one of the following four up-to-date eCommerce systems in cPanel: osCommerce, CubeCart, Zen Cart, or AgoraCart.
Wiki
Create all sorts of websites, portals, applications, and more! Simply install one of the following pre-installed Wiki tools: TikiWiki or PhpWiki.
Website Builders
Build a website in no time flat! For help developing your website simply add one of the following pre-installed website builder tools: Soholaunch Pro Edition or Templates Express. Please note that each account comes with free website templates as well.

Email Features

POP3 Accounts
Each web hosting account comes with the ability to create email accounts that use your domain name (e.g. YourName@YourDomain.com). The number shown is the number of POP email accounts you can create each with their own password and quota.

POP accounts are used to send and receive emails through email clients such as Outlook, Outlook Express, Mac Mail, Eudora, or Thunderbird. Unlike IMAP, copies of email messages are actually downloaded to your email client.
IMAP
We support Internet Message Access Protocol (IMAP). IMAP permits a client email program such as Outlook, Mac Mail, or Thunderbird to access remote message on the server as if they were local. Unlike POP, copies are not downloaded and managed on your machine but appear like they are. Since messages are managed on the server, this is a great solution for those who wich to access their email via different platforms such as a Blackberry, iPhone, laptop, or desktop.
SMTP
We allow you to use our servers to send outgoing mail (SMTP). Please be aware that some ISP's require you to use their SMTP server.
Web Mail
Web Mail allows you to send and receive emails online by going to yoursite.com/webmail (replace 'yoursite.com' with your own domain name). That is, you can access your email on any computer with an Internet connection because everything is handled online. We use Horde, SquirrelMail, and Round Cube Webmail.
Auto-Responders
You can set up auto-responders on your email accounts so that they will automatically reply back when someone sends an email to the account. This is great for when someone goes on vacation and will be away from the office or to simply inform the sender that their message has been successfully delivered to you.
Aliases/Forwards
Setting up an alias allows you to forward multiple email addresses to a single mail box of your choice.
Domain Forwarding
Domain forwarding will forward all mail from one of your domains to any other domain you wish as long as there is a corresponding account set up there. For example, if you want to forward all your mail from domain1.com to domain2.com, simply add a forwarder. Any email sent to info@domain1.com will be automatically forwarded to info@domain2.com.
Mailing Lists
Have a group of people you regularly mail such as friends, family, or customers? Add them to a mailing list so you can email them faster and easier. You can either create a simple mailing list in the email section in cPanel or a full, feature-rich option by using phplist, a preinstalled program in Fantastico ready at the click of a mouse.
Catch-All
A catch-all email address allows you to receive all emails delivered to a non-existent email address.
Email Trace
See the complete delivery path of an email address.
Modify Mail Exchanger (MX Entry)
MX Entries allow you to change what server manages your email. For example, if you prefer the way another company mangages your other email (such as your ISP), you can add an MX Entry that will redirect all mail there. So, while your website will be with us, your email will not.
Email Filtering
You can filter your incoming email messages with the advanced filtering tool. Filter messages based on subject, sender, or content, and choose how you want the server to handle it - discard, deliver, fail with message, pipe to program, and more.
SpamAssassin
SpamAssassin is an automated mail filter that uses a wide range of heuristic algorithms to identify spam (unsolicited email). You can set a threshold value that SpamAssassin will use to identify and mark emails as spam. In addition, you can enable Spam Box which will deliver all messages marked as spam by SpamAssassin to a special box named 'spam'.
Box Trapper
BoxTrapper protects your inbox from spam by forcing all people not on your white list (authorized by you) to reply to a verifcation email before they can send mail to you.

Logs & Statistics

Awstats
Awstats offers detailed real-time graphical web statistics automatically without the need to install any special code. You'll be able to analyze unique visitors, click paths, time of day, how visitors found your site (search engines, keywords, banner ads, referrals, email campaigns), downloads, bandwidth usage, errors, country of origin, browser, IP address, and much more.
Webalizer
Webalizer displays in-depth traffic statistics for your site.
Raw Log Access
You will be able to download the raw logs for your site.
Referrer Log
The referrer log tells you where your website traffic is coming from.
Error Log
The error log tells you if there are any errors being generated as visitors view your web pages and where exactly they got them.
Sub-Domain Stats
View separate statistics of each sub-domain in your account via Awstats and Webalizer.

E-Commerce Features

SSL Manager
The SSL Manager will allow you to generate SSL certificates, signing requests, and keys. The manager is only available if your hosting package allows private SSL.
Shared SSL
A self assigned shared SSL certificate is available to use to encrypt your web pages with SSL security. A shared certificate differs from a private one in that it is assigned to our server domain and not your personal domain name. E-Commerce sites should use SSL to encrypt sensitive customer information.
Private SSL Allowed
This feature allows you to use a private SSL certificate that you purchased from us (free installation) or elsewhere ($10 installation fee if we do it for you). A private SSL certificate is assigned to your specific domain name validating it as authentic and allowing SSL encryption. To enable a private SSL digital certificate, a dedicated IP address is required at $5/month. E-Commerce sites should use SSL to encrypt sensitive customer information.
AgoraCart
A free, fully featured shopping cart that can be installed at the click of a mouse. Visit the AgoraCart website for more information.
osCommerce
osCommerce is a free open source shopping cart system that allows store owners to setup, run, and maintain their online stores with minimum effort and with absolutely no costs or license fees involved. Visit the osCommerce website for more information.
CubeCart
A free, fully featured shopping cart system available in your Fantastico scripts. Visit the CubeCart website for more information.
Zen Cart
Zen Cart is a free, user-friendly, open source shopping cart system. Visit the Zen Cart website for more information.

Security Features

Hotlinking is when another site links directly to your images or files, using your bandwidth. Hotlink protection prevents this.
Index Manager
The index manager allows you to turn indexes for a directory on or off. If indexes are off, visitors will not be able to see what files are in a directory when there is no index file inside.
IP Deny Manager
IP deny manager allows you to block whomever you want from being able to visit your site based on their IP or a range of IP addresses.
Leech Protection
Leech Protection allows you to prevent your users from giving out their password to a restricted area of your site. This feature will redirect (and suspend if selected) anyone using the password to a URL of your choice.
Password Protected Directories
By password protecting a directory, nobody can view its contents without a username and password. This is a great feature for internal pages where the general public should not see.
GnuPG Keys
GnuPG is a publicly available encryption scheme that uses the public key approach. With GnuPG, messages are encrypted using a public key, however they can only be decrypted by a private key, which is retained by the intended recipient of the message.

Advanced Features

Cron Jobs
Cron jobs allow you to execute commands at a certain time. For example, you can set up a cron job to automatically execute a webpage or script each morning at 2am.
Custom Error Pages
Create your own custom error page for anyone who visits a non-existant page of your site. You can create error pages for the following errors: 400 (Bad Request), 401 (Authorization Required), 403 (Forbidden), 404 (Wrong Page), and 500 (Internal Server Error).
MIME Types
Identifies the type of information a file contains. For example .html usually means a normal web page but there is no rule that says it couldn't mean something else. You can change the types if you wish.
Network Tools
Network tools allows you to look up information about a specific domain name such as the route it takes on the Internet.
PHP.ini EZConfig
We allow you to change the values in the php.ini file using a convenient easy-to-use EZConfig system.

Optional Features

Dedicated IP
Unique IP address for your website. A dedicated IP is necessary to enable SSL with a private digital certificate. To order, simply visit the Order section within the Client Area and purchase a dedicated IP at the payment term you prefer (monthly, quarterly, semi-annually, or annually).
Chilisoft ASP
If you require ASP, we support ASP on our Linux servers with Chilisoft (a non-Microsoft edition of ASP). Active Server Pages is a Microsoft technology that runs in an open, compile-free application environment that combines scripting, HTML, customer server components, and robust database publishing to create dynamic web based applications.

Please Note: Due to Chilisoft running on a Linux server (as opposed to a Windows server), it cannot support ASP.NET, MS Access, or MSSQL. The price listed for ASP is in addition to your regular hosting fees. To order, either send us an email request or order Chilisoft ASP from within the Client Area.
Digital Certificate
Private SSL Certificate (1 Year) with free installation on your web hosting account (K2 and higher). SSL provides encryption of data between your website and users' browsers providing secure connections for eCommerce, customer data entry, admin areas, and more. Please note that a dedicated IP is required for a digital certificate to work.
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